Waiter / Waitress

Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience. 

As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand – it is a commitment, a passion, and a journey into Dubai’s finest.

KEY RESPONSIBILITES

• Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery.
• Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
• Have an extensive knowledge of the menu’s and other F&B outlets.
• Serving in either conference rooms or other F&B outlets if required.
• Taking orders from the guests, explaining the menu and advising the guest on their decision making.
• Liaising with management for advice if required.
• Communicating with the kitchen about the orders and being very clear about special wishes of guests.
• Consistently upsell of food and beverages and making guests aware of promotions.
• If necessary preparing orders like drinks and preparing snacks, bread.
• Serving at parties and reception if required.
• Dealing with the payments and doing closure paperwork if required.
• Serving the guests with all food and beverage requirements during their stay in an attentive and efficient way.
• Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest.
• Responsible for cleaning tasks during and after service.
• Making sure that all the guest areas look immaculate.
• Attend departmental meetings if required.
• Take feedback from guests and notifying management about it.
• Share ideas for improvement
• Know the software in the F&B outlets to be able to put in the orders
• Ensuring your guests receive what they ordered, guest satisfaction is key at all times
• Taking pride in your daily actions with the team as well as our guests.

• A minimum of 2+ years experience is essential.
• Preferably experienced in high volume F&B operations.
• Maintains great customer service to all guests.
• Planning and organising tasks, people and supplies.
• Excellent interpersonal and communication skills.
• Quantified experience in food safety and hygiene.
• Advanced customer service skills.