Housekeeping Supervisor

Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.

KEY RESPONSIBILITES

• Supervise the implementation of housekeeping standards and procedures in relation to:
  • Bedroom service
  • Bathroom service
  • Valet service
  • Cleaning service
  • Linen maintenance

Recommended changes to these standards and training needs on an ongoing basis.

• Maintain a current and thorough knowledge of all housekeeping systems.
• Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’.
• Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
• Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
• Open and close the shift and ensure effective shift hand over.
• Prioritise arrival rooms.
• Liaise with Front Office for guest and hotel requirements.
• Ensure guest valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Manage lost property for the hotel

• Minimum 2 years experience in the same role in a 4/5* hotel.
• Friendly, polite, and courteous nature.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to work well under pressure in a fast paced environment.
• Flexibility to respond to a range of various work situations.