Front Office Administrator

Our Company – Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

With nearly 9,000 hotels across the globe and through its network of nearly 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the hospitality industry. The company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The Company’s award-winning Wyndham Rewards® loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums and holiday homes globally. For more information, visit www.wyndhamhotels.com.

Our Brand – Wyndham®

With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go. Designed for business and leisure travelers alike, Wyndham locations offer a comfortable and convenient stay. No matter where your travels take you, our hotels welcome you with thoughtfully appointed guest rooms, a range of food and beverage options, and extras like pools and fitness centers.

Our Hotel – Wyndham Dubai Marina

Embrace the energy of the cosmopolitan playground that is Dubai with stays at Wyndham Dubai Marina, a 4-star hotel located in one of the city’s most vibrant locations. Gaze into the waters of the world’s largest man-made marina surrounded by striking architecture.

From the moment you step into our spectacular marble lobby, you know you’re somewhere special. Wyndham Dubai Marina is an internationally recognized 4-star hotel, conveniently situated just steps from Dubai’s most prominent landmarks such as The Beach and The Walk JBR, Dubai Marina Mall, and largest observation wheel in the world - Ain Dubai, soon to be completed.

The hotel features a spa, gymnasium, outdoor pool and great food and beverage outlets including a coffee shop, a club lounge, an International all-day dining restaurant with al fresco dining serving Italian specialties, and a bar and eatery serving smoked meats and specialty beverages.

Work Culture and Benefits

Embark on a rewarding career with Wyndham Dubai Marina where you will be supported throughout your professional journey with tailored learning opportunities and development training. We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.

We are committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our team members with comprehensive benefit programs and resources which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.

SUMMARY

The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver “you can Count on Me “service behaviour and create the right environment which our colleagues can experience that will help them to be Responsive, Respectful, Deliver Great Guest Experience & build Customer Service culture.

Joining a dynamic, vibrant and customer focused team you will display a positive ‘can do’ attitude and be responsible for delivering an exceptional customer service experience to all our guests.

As a TRYPster, You will make guests feel amazing, create warmth & strike up conversation.

KEY RESPONSIBILITES

• Responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping and the Front office
• Assign, monitor & manage VIP arrivals/ bookings/ arrange amenities
• Manage room inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership
• Responsible for blocking all group and F.I.T guest reservations in the rooms PMS System
• Manages available rooms inventory in the rooms PMS system, including special requests, long stay guests, VIP’s
• Handle VIP assignments, pending room communication, execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk agent to cover agents' breaks and answer internal and external calls throughout their shift
• Provide quality guest services that include registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming room reservations, and presenting statements to and collecting payment from departing guests.
• Continually check the accuracy of room count & room availability
• Ensure all rooms and suites assigned according to guest preference
• Completion of all Opera reports that are focused on blocking certain room types for guests
• Assist to attend the Group Resume meeting and handle all group arrivals
• To have a full working knowledge of the Wyndham Rewards and its benefits by taking every opportunity to enrol new members
• Maintain comprehensive knowledge of standard reservation procedures
• Communicate to Assistant Front Office Manager and Duty Manager all information likely to be of interest to hotel Management such as the expected arrival and departure of VIPs and all other pertinent information
• Be aware of the hotel availability and of every opportunity to maximize room revenue
• Gain understanding of the departmental goals and financial targets and support management team in achieving these targets
• Ensure all emails are replied to in a professional and timely manner
• To work closely with Service team for any Guest Relation request and arrangement
• Maintain file system and assist with data entry
• Maintain inventory of office supplies & ensure any requests are made according to pre-set budget
• Maintain security of information relating to guests and colleagues in the hotel
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures.
• Communicate closely and regularly with Housekeeping Room Controllers in terms of room assignments
• Assume overall responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair and well maintained
• Perform other clerical tasks as needed
• Be familiar with all S.O.P.s and Job Aids relating to the Front Office Operations
• Develop and maintain positive productive working relationships with other associates and departments
• Support Front Desk staff by participating in training efforts, assisting at the Front Desk during peak arrival periods and break times, and answering telephones
• Prepare group/VIP key packets and arrivals
• Place rooms in OOO & OOR status and communicate with Housekeeping and Engineering
• Work closely with Revenue Management to help control the overbooking process
• Co-ordinate with Sales for any group bookings
• Ensure all special rates and comp forms are filed
• Daily answer all social media platform guest feedback
• Produce monthly Reports for the FO team & Management
• Other functions not listed deemed necessary by the Assistant Front Desk Manager and Director of Rooms
• Recycles whenever and where-ever possible and enforces cost saving measures

Qualifications and Skills:

• High school diploma or equivalent.
• Previous experience in customer service or administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work well under pressure and in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software.
• Attention to detail and accuracy.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of multiple languages is a plus.