IT Executive Hospitality - Jeddah

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues.

Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com.

• Troubleshoot IT System and Hardware.
• Manage and monitor Network Devices.
• Administer Databases.
• Follow all company policies and procedures; protect company assets. Address guest’s service needs.
• Responsible for providing comprehensive IT support and technical functions.
• Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.
• Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
• Responsible to adhere with all information security policies and hotel/property/outlet procedures.
• Manage and monitor the A/V equipment in the property/F&B outlets.
• Support the F&B operational needs for POS requirements such as RVC Configuration, creatingmenu items & packages, classes, SLU, NLU,  and configure reports.
• Setup, Install and troubleshoot POS, Check and KOT printers.
• Maintain inventory of all technology devices.
• Supporting the roll-out of new applications/systems.
• Prepare project status reports.
• Prioritizing and managing many open cases at one time.
• This position will also require on-call response to incidents as necessary.
• Oversight and management of a 24x7x365 environment which may require some off shift work.

• Degree in Information Technology, Computer Science, etc or equivalent.
• IT related Certifications & Trainings.

Technical Capability:

• Working knowledge of relevant operating systems, software, network installation and configuration.
• 3+ years of experience in a similar role.
• Excellent problem-solving and critical thinking skills.
• Good knowledge of Opera, Micros, FMC and SUN System.

 Soft Skills:

• Excellent communication and interpersonal skills
• Excellent problem-solving skills
• Good Analytical and reasoning skills
• Work under pressure
• Conflict resolution
• Good organization, time management and prioritization.