IT Executive

The First Collection at Jumeirah Village Circle

About the First Collection at Jumeirah Village Circle

Unleash the explorer in you at The First Collection at Jumeirah Village Circle, an upscale hotel located in in the heart of JVC. Our 491 well-appointed rooms and suites make for the perfect retreat after a busy day of discovering the city, or attending business meetings. Centrally located, the district of JVC offers convenient access to the entire city. The area is connected to three main roads, while bus networks and the hotel’s shuttle service will keep you seamlessly connected to the city. Dubai Marina, Downtown Dubai and The Expo 2020 site are all within a 20-minute drive. The community of Jumeirah Village Circle (JVC) provides a number of family friendly conveniences including the Circle Mall, public parks and restaurants, which are all easily accessible from the hotel. Our signature restaurants and bars provide trendy venues to enjoy a refreshing cocktail or a mouth-watering meal. Santé Ria oozes with full bodied Latino spirit that serves mouth-watering flavours inspired by the vibrant cultures of South America. The Village Bistro offers a vibrant, family-friendly dining experience where guests will enjoy an à la carte menu options and international buffets. The Village Bistro also serves the terrace and pool deck where guests will be able to enjoy a refreshing dip and al fresco dining. The hotel also offers a number of leisure facilities including an exclusive club lounge, a large outdoor swimming pool, a gymnasium and male and female massage treatment rooms.

About The First Collection

The First Collection, brings together the key hotel, hospitality, and lifestyle assets of The First Group under one exciting and progressive brand. Comprising of five operational hotels and a pipeline of seven upper midscale hotels that will launch under The First Collection banner, the company has ambitious growth plans across the UAE. The First Collection also encompasses popular dining outlets including MasterChef, the TV Experience, Lola Taberna Española and Ikigai, which have received acclaim for delivering unique and exceptional dining experiences. 

The First Collection at Jumeirah Village Circle

Put your career first by embarking on a rewarding journey with the First Collection at Jumeirah Village Circle. We understand that our employees are the face of the company and providing our guests with memorable experiences is at the forefront of everything to do. To support this, we provide our employees with tailored training and development opportunities to help them grow in terms of their career and personal objectives.

We are committed to hiring talented and energetic individuals who will enrich the stay of every guest. To achieve this we focus on providing a work environment that inspires motivation and retaining employees. We offer comprehensive benefits to our employees, which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.

• Troubleshoot IT System and Hardware.
• Manage and monitor Network Devices.
• Administer Databases.
• Follow all company policies and procedures; protect company assets. Address guest’s service needs.
• Responsible for providing comprehensive IT support and technical functions.
• Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.
• Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
• Responsible to adhere with all information security policies and hotel/property/outlet procedures.
• Manage and monitor the A/V equipment in the property/F&B outlets.
• Support the F&B operational needs for POS requirements such as RVC Configuration, creatingmenu items & packages, classes, SLU, NLU,  and configure reports.
• Setup, Install and troubleshoot POS, Check and KOT printers.
• Maintain inventory of all technology devices.
• Supporting the roll-out of new applications/systems.
• Prepare project status reports.
• Prioritizing and managing many open cases at one time.
• This position will also require on-call response to incidents as necessary.
• Oversight and management of a 24x7x365 environment which may require some off shift work.

• Degree in Information Technology, Computer Science, etc or equivalent.
• IT related Certifications & Trainings.

Technical Capability:

• Working knowledge of relevant operating systems, software, network installation and configuration.
• 3+ years of experience in a similar role.
• Excellent problem-solving and critical thinking skills.
• Good knowledge of Opera, Micros, FMC and SUN System.

 Soft Skills:

• Excellent communication and interpersonal skills
• Excellent problem-solving skills
• Good Analytical and reasoning skills
• Work under pressure
• Conflict resolution
• Good organization, time management and prioritization.