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SUMMARY
The primary responsibility of this role is to align the Front Office Department policies and procedures to deliver “Count on Me“ service behaviour and create the right environment in which our colleagues can experience that will help them to be Responsive, Respectful, Deliver a Great Guest Experience & Build a Customer Service culture.
As Duty Manager, with full support/synergy and alignment with Direct reports of Guest Service Associates, & Supervisors you will be responsible for managing the reception team and perform Duty manager shifts as required based on business demand.
Overseeing the daily operation through set processes, ensure that proactive action is taken to ensure the needs of all guests are met and that additional measures are taken to create lasting experiences. Drive high standards and quality and employee engagement activities with the help of all front line team members. The scope includes maximizing revenue through upselling program impacting profitability, managing costs and productivity.
In the Role of Duty Manager, you will be responsible to work closely with peer team members and supervise all direct reports and build synergies.
KEY RESPONSIBILITES
- Monitor Reception Colleagues to ensure maximum guest satisfaction engaging with guest and prompt cordial attention from arrival through departure
- Work closely with all team members to ensure Wyndham members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service and enrolment targets are met
- Attention to detail on special requests by having updated database on guest profile either captured through glitches, preferences
- Handle guest complaints and refer them as necessary to management, follows up on corrective/preventive action. Follow up on DM log complaints and Medallia negative comments, investigation and resolving
- Entertain guest within hotel premises for food and drinks with approval from FOM where required in case of guest complains, to gain loyalty
- Compile, analyse existing procedures and perform process renovation to have benefit operation, through project management
- Review arrival lists for all arrivals and VIPs to check/perform room allocations, amenities, and special requests
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
- Organize and conduct regular meeting for all Reception team to facilitate communications and smooth operations
- Prepare efficient work schedule for Reception Team, arranging holidays and vacation by coordinating with AFOM, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
- Ensuring implementation and compliance of the Company’s Fire, Life and Safety requirements
- Conducting market and competitor analysis to be ahead of competition in terms of service delivery
- P&L analysis including productivity and cost management and Perform Duty Management Shifts as per business requirement
- Assist in planning for future staffing needs, and assists in recruiting in line with company guidelines, prepares and administers detailed induction program for new staff
- Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
- Ensures training needs analysis of Reception Team is carried out and training programmes are designed and implemented to meet needs by working together with the Assistant Front Office Manager Provide input for probation and formal performance appraisal discussions in line with company guidelines, coaches, counsels and disciplines staff, providing constructive feedback to enhance performance and regularly communicates with staff and maintains good relations
Finance
- Work collaboratively with Assistant Front Office Manager in preparing the expenses budget, and ensure that there are measures in place to manage each expense line within our budget through efficiency in operation
- Ensure vacation, Public Holidays and lieu days are used to the needs of the business
- Ensure that the payroll is submitted to HR on the agreed date
Management
As a Manager you are expected to demonstrate the following behaviours consistently:
- Hold self and others accountable for achieving results. Deliver by meeting tough deadlines and use specific performance measures to track progress and improve future performance
- Take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality
- Develop detailed understanding of the market and guests’ need, challenge the way things are done; identify areas requiring change and suggest ideas to support the change
- Identify opportunities to improve profitability of own area, implementation and maintenance of brand standards and standard operating procedures
- Train and develop the team and provide support when required
- Ensure all direct reports have Personal Development Plan to achieve their goals
- Ensure that effective communication flow is maintained at all times
- Actively participate in the community involvement projects and initiatives together with the hotel’s management team
- Maintaining a business environment based on the Code of Conduct and Company Vision
- Participate in WYNcom
SUMMARY
The primary responsibility of this role is to structure/align the Front Office Department policies and procedures to deliver exceptional behaviour and create the right environment that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.
Under the direction of the Front Office Manager, and in full support and alignment with Direct reports of Duty Managers, Supervisors, is responsible for directly managing a team in order to deliver the highest level of service to all guests, support the Guest experience team in day to day operation and will be responsible to take responsible of managing the department in the absence of the Department Head.
Overseeing the Front Desk, Telephone Operators, Bell Desk, Club Lounge operations and CIDs, the Assistant Front Office Manager must ensure that proactive action is taken to ensure the needs of all guests are met and that additional measures are taken to create lasting experiences. Particular attention must be given to the implementation and delivery of the Wyndham brand standards, recognition VIP guests, Wyndham Rewards Members.
In the Role of Assistant Front Office Manager, you will be required to work closely with all interacting department exist between sections and to ensure all Front Office operations run in an efficient and effective manner.
KEY RESPONSIBILITES
- Ensure Wyndham brand standards, policies and procedures are adhered too at all times.
- Review existing policies and procedures on a regular basis to ensure they facilitate operations.
- Implement new policies and procedures as required in order to standardise service delivery and task completion.
- Perform on the job training and coaching to ensure all colleagues are capable of delivering the required standards.
- Ensure standards and procedure are in place to ensure all Wyndham members, repeat guests and other VIPs receive special attention and recognition
- Ensure that all group arrivals/Check in are handled with quick and efficient manner, in a pre-planned manner, ensuring that their rooms are inspected and prepared prior to arrival, by proper coordination with the housekeeping team and proper allocations of rooms.
- Drive the enrolment of Wyndham members ensuring enrolments are in line with the required targets as set by Head Office.
- Proactively look for ways of providing better service and to exceed guest expectations. When “glitches” occur ownership is taken to implement service recovery and to ensure action is taken to address the issue in question to prevent its reoccurrence.
- Reply guests reviews on social media platforms on behalf of Hotel Manager in line with Guest Relations team
- Be knowledgeable, and to ensure all direct reports are knowledgeable, on all hotel room types, outlets and facilities and to be aware of all in house functions and events taking place.
- Work closely with the Front Office Manager & Revenue/Reservation team to control room availability, room types, accuracy of room count and correct rate grid applied in alignment to hotel’s business strategy. Maximise occupancy, revenue and average rate while maintaining high service standards.
- Review rooms allocations and upgrades provided to ensure they meet the specific requirements of the guest and that they are in line with hotel policy.
- Drive up selling at the point of check-in to increase overall room’s revenue and increase the REVPAR uplift.
- Manage guest and stationary supplies to reduce cost and wastage.
- Ensure that good relations are maintained with all internal departments e.g. Housekeeping, Food & Beverage and to meet with them regularly to discuss opportunities and any internal challenges.
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out and Paymaster’s are managed. Closely monitor PMs and exceeded limit guests reports on daily basis.
- Deal with “book outs” during periods of high occupancy; and guest expectations are managed within Wyndham policies and procedures.
- Ensure all work areas both front and back of house are well maintained, fully stocked with required operational items and safe
- Ensure colleagues maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
- Attend the required meetings in the absence of the Front Office Manager, Organise and drive monthly FO team meetings and outings in additional to the daily briefings.
- Promote Inter-hotel sales and in house facilities
- Drive the guest experience through service quality and continuous improvement, and comply with Wyndham Quality Audits
- Ensure implementation and compliance of the Company’s Fire, Life and Safety requirements, by adhering to Risk assessment procedure of the department.
Finance
- Work collaboratively with FOM in preparing the expenses budget, and ensure that there are measures in place to manage each expense line within our budget through efficiency in operation
- Ensure vacation, Public Holidays and lieu days are used to the needs of the business
- Ensure that the payroll is submitted to HR on the 20th of each month
- Ensure upselling report is submitted to HR by the 10th of each month
Management
As a Manager you are expected to demonstrate the following behaviours consistently:
- Hold self and others accountable for achieving results. Deliver by meeting tough deadlines and use specific performance measures to track progress and improve future performance
- Take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality
- Develop detailed understanding of the market and guests’ need, Challenge the way things are done; identifies areas requiring change and suggests ideas to support the change
- Identify opportunities to improve profitability of own area, Implementation and maintenance of brand standards and standard operating procedures
- Train and develop the team and provide support when required
- Ensure all direct reports have a Personal Development Plan to achieve their goals
- Ensure that effective communication flow is maintained at all times
- Actively participate in the community involvement projects and initiatives together with the hotel’s management team
- Maintaine a business environment based on the Code of Conduct and Company Vision
The Opportunity:
Managing Director of the iconic Ceil Tower, Dubai Marina.
The Property:
With 81 floors, the five-star Ciel Tower, will be the world's tallest hotel offering 1004 hotel rooms and suites, 11 food & beverage outlets, a spa, a Nest Social VIP Lounge and all the facilities and amenities you would associate with an iconic five-star hotel in Dubai. Ceil Tower will offer its guests unparalleled levels of service, a wide variety of exceptional culinary experiences in its restaurants and bars, delightfully appointed rooms and suites, all with stunning views.
Responsibilities:
As a Managing Director, you will spearhead all aspects of hotel management, ensuring exceptional service standards, maximizing revenue streams, and fostering a culture of excellence.
1-Leadership and Strategic Management:
- Provide visionary leadership to the entire Ciel Tower team, setting clear goals and objectives in alignment with the hotel's mission and values.
- Develop and implement strategic plans to enhance the hotel's reputation, market position, and profitability.
- Foster a collaborative and inclusive work environment that encourages innovation, teamwork, and professional development.
2-Operational Excellence:
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and security, to ensure seamless and efficient service delivery.
- Maintain the highest standards of cleanliness, safety, and guest satisfaction throughout the property.
- Implement best practices and innovative solutions to optimize operational efficiency and cost-effectiveness.
3-Guest Experience and Satisfaction:
- Champion a guest-centric culture focused on exceeding expectations and delivering personalized experiences to every guest.
- Monitor guest feedback and reviews, addressing any concerns promptly and proactively to ensure high levels of satisfaction and loyalty.
- Continuously innovate and enhance guest amenities, services, and facilities to maintain Ciel Tower's reputation as a world-class destination.
4-Revenue Management and Financial Performance:
- In tandem with the Commercial Team develop and execute strategies to drive revenue growth and maximize profitability across all revenue streams, including room sales, food and beverage, and ancillary services.
- Monitor financial performance, budgets, and expenses, implementing corrective actions as needed to achieve financial targets and operational efficiency.
- Identify opportunities for revenue optimization and cost savings while maintaining the highest quality standards.
5-Stakeholder Relations and Community Engagement:
- Cultivate positive relationships with key stakeholders, including owners, investors, suppliers, and local authorities, to ensure alignment and support for Ciel Tower's objectives.
- Act as an ambassador for Ciel Tower within the local community and hospitality industry, participating in events, initiatives, and partnerships to enhance the hotel's visibility and reputation.
As the Staff Accommodation Coordinator in the hospitality industry, your primary responsibility will be to manage and oversee the accommodation facilities provided for the organization's staff. This role involves ensuring comfortable and secure living conditions for employees, coordinating maintenance and housekeeping services, and addressing any concerns related to staff accommodation.
Key Responsibility:
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Accommodation Allocation:
- Coordinate the allocation of accommodation for staff members based on organizational policies and availability.
- Maintain accurate records of occupancy, room assignments, and any changes in staff accommodation.
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Move-in and Move-out Procedures:
- Facilitate smooth move-in and move-out processes for employees residing in staff accommodation.
- Conduct orientation sessions for new residents to familiarize them with accommodation facilities and guidelines.
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Maintenance Oversight:
- Collaborate with the maintenance team to ensure that all accommodation facilities meet safety and cleanliness standards.
- Address maintenance issues promptly and coordinate repairs and improvements as needed.
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Housekeeping Coordination:
- Coordinate housekeeping services to maintain cleanliness and hygiene in common areas and individual living spaces.
- Conduct regular inspections to ensure adherence to cleanliness standards.
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Communication and Conflict Resolution:
- Serve as a point of contact for staff accommodation-related concerns and inquiries.
- Address and resolve conflicts or issues related to accommodation, and escalate matters to higher management when necessary.
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Policy Compliance:
- Ensure staff compliance with accommodation policies, rules, and regulations.
- Communicate any changes or updates to accommodation policies to the staff and facilitate training sessions if required.
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Emergency Response:
- Develop and implement emergency response procedures for staff accommodation.
- Coordinate with relevant authorities and departments to ensure the safety and well-being of residents during emergencies.
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Budget Management:
- Assist in budget planning for staff accommodation, including managing expenses related to maintenance, repairs, and improvements.
- Monitor expenditures to ensure adherence to budgetary constraints.
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Reporting and Documentation:
- Maintain accurate records of accommodation-related activities, including occupancy rates, incident reports, and maintenance logs.
- Generate regular reports for management on the status of staff accommodation.
Job Summary:
The Recreation Attendant will be responsible for providing excellent customer service and ensuring the safe and enjoyable use of recreational facilities. The incumbent will perform a variety of duties such as checking in guests, enforcing rules, maintaining equipment, and coordinating activities.
Key Responsibilities:
- Greet guests and provide information about recreational facilities and activities
- Check in guests and collect fees for facility use or activities
- Monitor activities and enforce facility rules to ensure the safety and enjoyment of all guests
- Set up and maintain recreational equipment and facilities, including cleaning and minor repairs
- Assist with coordinating and implementing recreational activities, including games, tournaments, and special events
- Provide first aid and emergency assistance as needed
- Maintain accurate records and reports of facility usage, equipment inventory, and incidents
- Assist with marketing and promoting recreational activities and facilities to increase usage and revenue
- Maintain a clean and organized facility, including locker rooms and restrooms
- Perform other duties as assigned
- Implement the PPM Program and schedule of all kitchen and laundry equipment’s in the Hotel.
- Follow up local authority requirement maintenance plan for kitchen equipment’s.
- Keep record and coordinate with hygiene manager to make sure all requirements are filled up for HACCP.
- Attend to repairs and maintenance of laundry equipments and kitchen equipment - both electric and gas.
- Be responsible for operation, repairs and maintenance of all cold rooms, fridge units, ice machines, and other refrigerated system.
- Be responsible for operation, repairs and maintenance of all ovens, dishwasher, stoves and other electric and gas equipment in the kitchen.
- Provide assistance / technical know-how in the installation of new or additional kitchen equipment’s.
- Conduct routine inspection to kitchen and bar areas logs all his observations.
- Perform daily log readings of cold rooms and other refrigerated equipment, ensuring proper operation of the equipment.
- Perform equipment repairs as per manufacturer’s recommendations.
- Perform assigned checklists, inspection, testing and log readings.
- Check and replace fused lights in the kitchen.
- Check and replace water filters for coffee machines, combi oven, ice machine and other water systems.
- Perform general and emergency repairs and maintenance to all kitchen equipment.
- Ensure Fire and Engineering safety features operate at peak efficiency.
- Ensure proper records relating to all plant and equipment are kept.
- Review daily log book, rectify or follow up on all items left unsolved from previous shifts in relation to kitchen equipment, system and units.
- Perform the daily task and assignment and ensure that tasks are done in a reasonable time frame and to the standard as set by the Engineering Department.
- Ensure all requests for maintenance are carried out within an acceptable time frame.
- Liaise and supervise Kitchen Equipment Contractors and ensure that appropriate standards are met.
- Assist other engineering associates when required.
- Maintain all tools and equipment in good condition.
- Ensure adequate stock of spare parts and materials
- Adhere to safe operation of all plant equipment and ensure the safety of guests and staff at all times.
The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally.
- Greet guests in a friendly and professional manner, providing exceptional customer service.
- Receive and accurately record guest laundry requests, ensuring all necessary details are documented.
- Inspect garments for stains, damages, and special care instructions.
- Sort and separate laundry items by color, fabric type, and care requirements.
- Load and unload laundry machines, following safety procedures and manufacturer guidelines.
- Operate laundry machinery and equipment, ensuring proper settings for different fabrics and garments.
- Monitor the progress of laundry cycles, making adjustments as needed to ensure optimal cleaning and drying results.
- Remove garments promptly from machines, checking for cleanliness and dryness.
- Properly fold, hang, and package clean laundry items for delivery or pick-up.
- Deliver guest laundry orders to designated rooms or areas in a timely and accurate manner.
- Handle guest inquiries, concerns, and special requests related to laundry services promptly and professionally.
- Collaborate with the laundry department team to ensure efficient workflow and timely completion of tasks.
- Maintain cleanliness and organization in the laundry area and storage rooms.
- Adhere to hotel policies and procedures, including safety and security protocols.
- Report any equipment malfunctions or maintenance issues to the appropriate department for prompt resolution.
- Assist in other laundry department tasks, such as sorting and organizing linens or other special projects as assigned.
As a Uniform Room/Laundry Attendant at our resort, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.
Laundry Operations:
- Sort, wash, dry, fold, and press linens, towels, and uniforms according to established procedures.
- Operate laundry equipment safely and efficiently, including washing machines, dryers, and press machines.
- Handle stained or damaged items appropriately, following specific guidelines for treatment or disposal.
- Maintain inventory of linens and uniforms, keeping track of stock levels and ordering supplies as needed.
- Ensure that all laundry processes adhere to health and safety standards.
Uniform Management:
- Receive, inspect, and distribute clean uniforms to resort staff in a timely manner.
- Keep accurate records of uniform assignments and returns, monitoring for any discrepancies or missing items.
- Perform minor repairs or alterations to uniforms as necessary, such as sewing on buttons or mending seams.
- Coordinate with department heads to determine uniform requirements for new hires or changes in staff roles.
Quality Control:
- Inspect laundered items for quality assurance, ensuring that they meet the resort's standards for cleanliness and presentation.
- Report any issues or concerns regarding laundry quality, equipment malfunctions, or inventory shortages to the appropriate supervisor.
- Implement corrective measures as needed to address deficiencies and maintain consistency in laundry operations.
Team Collaboration:
- Collaborate with other members of the housekeeping and maintenance teams to ensure seamless coordination of laundry services.
- Communicate effectively with supervisors and coworkers to prioritize tasks and resolve any issues that may arise.
- Foster a positive working environment by demonstrating professionalism, teamwork, and a willingness to assist others.
As the Recreation Manager for our esteemed resort, you will be responsible for creating and overseeing recreational programs and activities designed to enhance the guest experience. This role requires a dynamic individual with a passion for providing exceptional customer service and a knack for organizing engaging events. You will work closely with various departments to ensure the smooth operation of recreational facilities and activities while maintaining a high standard of safety and guest satisfaction.
Job Responsibilities:
- Develop a diverse range of recreational programs and activities suitable for guests of all ages and interests.
- Collaborate with the marketing team to promote upcoming events and activities to guests prior to and during their stay.
- Coordinate and schedule recreational activities, ensuring they align with the resort's overall goals and guest preferences.
- Oversee the setup and breakdown of equipment and facilities for each activity, ensuring all necessary resources are available.
- Recruit, train, and supervise a team of recreation staff, including activity coordinators and lifeguards.
- Conduct regular performance evaluations and provide ongoing training and support to ensure high-quality service delivery.
- Interact with guests to gauge their interests and preferences, soliciting feedback to continuously improve recreational offerings.
- Resolve any guest concerns or complaints promptly and professionally, striving to exceed guest expectations at all times.
- Implement and enforce safety protocols and procedures to minimize risks associated with recreational activities and facilities.
- Ensure compliance with all relevant regulations and standards governing recreational operations, including health and safety guidelines.
- Assist in the development of the recreational department budget, monitoring expenses and revenue to ensure financial targets are met.
- Identify cost-saving opportunities and revenue-generating initiatives to maximize departmental profitability.
Job Summary:
As a bartender, you will be responsible for providing excellent customer service while preparing and serving beverages to guests in the food and beverage industry. You will work closely with other team members to ensure that all guests have an enjoyable experience and all drinks are prepared to the highest standard.
Key Responsibilities:
- Greet guests and take their drink orders
- Prepare and serve alcoholic and non-alcoholic beverages
- Ensure that all drinks are made to the correct specification and presented beautifully
- Keep the bar area clean and well-stocked at all times
- Maintain a good knowledge of all beverages and be able to make recommendations to guests
- Handle cash and credit card transactions accurately
- Follow all safety and health regulations
- Ensure that the bar area is kept clean and presentable at all times
- Maintain inventory of supplies and restock as necessary
As a Housing Manager at The First Group - Hospitality, you will be responsible for overseeing the staff accommodation facilities within our hotel properties. You will play a critical role in ensuring that our staff members are provided with comfortable, safe, and well-maintained living environments. Your primary duties will include:
- Overseeing the day-to-day operations of staff accommodation facilities, including maintenance, cleanliness, and security.
- Conducting regular inspections to ensure compliance with health, safety, and quality standards.
- Addressing any maintenance issues promptly and coordinating repairs as needed.
- Managing inventory of supplies and equipment necessary for the upkeep of the accommodations.
- Acting as the primary point of contact for staff members regarding accommodation-related concerns or requests.
- Providing assistance and support to staff members with accommodation-related issues, including resolving conflicts and facilitating room assignments.
- Maintaining accurate records related to occupancy, maintenance activities, and expenditures.
- Preparing reports and presentations as required by management.
- Collaborating with other departments, such as Human Resources and Finance, to ensure efficient operations and compliance with policies and procedures.
- Assisting in the development of annual budgets for staff accommodation operations.
- Monitoring expenses and identifying opportunities for cost-saving measures.
- Ensuring that expenditures remain within budgetary constraints while maintaining the quality of accommodations and services.
- Ensuring compliance with local regulations and legal requirements governing staff accommodations.
- Keeping up-to-date of industry best practices and implementing changes as necessary to meet evolving standards.
- Organizing social activities to drive team engagement.
The 3D Visualiser should be able to deliver high quality 3D images on a very tight deadline, she/he should be responsible to create the same from assigned concept design given by the Interior Designer in charge. Extensive knowledge of Photoshop is a must as the final image should be edited and ready to be used as marketing materials/final ID presentation. Responsibilities include but are not limited to -
- Create 3D renderings for Architecture, Interior and Landscape designs.
- Assisting interior designers, architects and landscape or graphic designers in design details using special rendering software.
- Enhancing images and adding special effects creatively.
- Delivering Design Visualization; presentation Projects to clients.
As the Food and Beverage Manager in the hotel industry, you will be responsible for overseeing all aspects of the food and beverage operations within the establishment. This role involves managing staff, ensuring high-quality service, and optimizing the profitability of the F&B department.
Key Responsibilities:
- Menu Planning and Development:
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- Collaborate with chefs and culinary staff to create innovative and appealing menus.
- Regularly review and update menus to meet guest preferences and industry trends.
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Budgeting and Cost Control:
- Develop and manage the F&B department budget.
- Monitor expenses, control costs, and implement strategies to maximize profitability.
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Vendor Management:
- Negotiate with and manage relationships with food and beverage suppliers.
- Ensure timely and cost-effective delivery of quality ingredients and products.
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Staff Recruitment and Training:
- Recruit, train, and supervise F&B staff, including servers, chefs, and bartenders.
- Conduct regular training sessions to enhance staff skills and knowledge.
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Quality Control:
- Maintain high standards of food and beverage quality, presentation, and service.
- Conduct regular inspections and tastings to ensure consistency.
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Customer Service Excellence:
- Foster a customer-centric culture among F&B staff.
- Address customer feedback and resolve issues to enhance guest satisfaction.
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Health and Safety Compliance:
- Ensure compliance with health and safety regulations in food preparation and service.
- Implement and enforce hygiene and sanitation standards.
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Event Planning and Catering:
- Coordinate and oversee catering services for events and functions.
- Work with event organizers to meet specific requirements and expectations.
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Sales and Marketing Collaboration:
- Collaborate with the sales and marketing team to promote F&B offerings.
- Develop and implement strategies to increase revenue and drive sales.
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Inventory Management:
- Monitor and manage F&B inventory levels, including perishable and non-perishable items.
- Implement efficient inventory control systems to minimize waste.
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Performance Analysis and Reporting:
- Analyze F&B performance metrics and prepare regular reports for management.
- Identify areas for improvement and implement corrective actions.
- Manage social media channels, including Facebook, Instagram and other relevant platforms
- Develop monthly content collection calendar and manage photography bookings with outlets
- Works as part of a team to develop social media monthly content calendars, including scheduling of posts for outlets
- Proposes new ideas and concepts for social media content
- Coordination of the Monthly & Quarterly activations between Marketing department and external parties - This includes PRL requests / activation updates and changes
- Coordinate collaborations and bookings with media and influencer reviews
- Collaborate with other internal teams (e.g. Digital) to develop and monitor strategic PR & direct marketing initiatives (emailer campaigns)
As a Security Officer at our resort, you will play a crucial role in ensuring the safety and security of guests, employees, and property. Reporting directly to the Security Supervisor, you will be responsible for implementing security protocols, monitoring surveillance systems, and providing assistance during emergencies. This position requires strong communication skills, attention to detail, and the ability to handle various security-related tasks efficiently.
Key Responsibilities:
- Patrol and Surveillance:Conduct routine patrols of the resort premises to identify and address security risks. Monitor surveillance cameras and promptly respond to any suspicious activities or breaches.
- Guest and Employee Safety:Maintain a visible presence throughout the resort to deter potential security threats. Assist guests and employees with safety-related concerns and provide guidance during emergency situations.
- Access Control:Enforce access control policies by verifying credentials and monitoring entry and exit points. Ensure that only authorized individuals have access to restricted areas.
- Incident Response:Respond promptly to security incidents, disturbances, or medical emergencies. Take appropriate action to de-escalate situations and coordinate with local authorities if necessary.
- Report Writing:Accurately document all security-related incidents, observations, and actions taken in detailed reports. Maintain organized records to facilitate incident investigation and analysis.
- Emergency Preparedness:Participate in regular emergency response drills and training sessions. Familiarize yourself with emergency procedures and protocols to effectively respond to various scenarios.
- Customer Service:Provide exceptional customer service to guests and employees by addressing inquiries, assisting with directions, and offering support as needed.
- Collaboration:Collaborate with other resort departments, including management, maintenance, and housekeeping, to address security concerns and maintain a safe environment for everyone.
We are looking to hire confident, talented individuals with experience in Tele sales to join our winning team. We require Arabic speakers with good command of both written and verbal English. This highly specialized role will involve the sale of exciting new property investments to our highly qualified database of subscribers. This is an outbound telephone-based job, in Teleperformance Egypt managing The First Group account. The majority of our leads will be inbound responses to our database marketing campaigns, COLD CALLING REQUIRED.
- Attractive commission in US Dollars
- Professional in-house Sales Training
- Daily leads presented to each consultant by our award-winning marketing team.
- Career development along with opportunities for promotion
- Implement the PPM Program and schedule of all kitchen and laundry equipment’s in the Hotel.
- Follow up local authority requirement maintenance plan for kitchen equipment’s.
- Keep record and coordinate with hygiene manager to make sure all requirements are filled up for HACCP.
- Attend to repairs and maintenance of laundry equipments and kitchen equipment - both electric and gas.
- Be responsible for operation, repairs and maintenance of all cold rooms, fridge units, ice machines, and other refrigerated system.
- Be responsible for operation, repairs and maintenance of all ovens, dishwasher, stoves and other electric and gas equipment in the kitchen.
- Provide assistance / technical know-how in the installation of new or additional kitchen equipment’s.
- Conduct routine inspection to kitchen and bar areas logs all his observations.
- Perform daily log readings of cold rooms and other refrigerated equipment, ensuring proper operation of the equipment.
- Perform equipment repairs as per manufacturer’s recommendations.
- Perform assigned checklists, inspection, testing and log readings.
- Check and replace fused lights in the kitchen.
- Check and replace water filters for coffee machines, combi oven, ice machine and other water systems.
- Perform general and emergency repairs and maintenance to all kitchen equipment.
- Ensure Fire and Engineering safety features operate at peak efficiency.
- Ensure proper records relating to all plant and equipment are kept.
- Review daily log book, rectify or follow up on all items left unsolved from previous shifts in relation to kitchen equipment, system and units.
- Perform the daily task and assignment and ensure that tasks are done in a reasonable time frame and to the standard as set by the Engineering Department.
- Ensure all requests for maintenance are carried out within an acceptable time frame.
- Liaise and supervise Kitchen Equipment Contractors and ensure that appropriate standards are met.
- Assist other engineering associates when required.
- Maintain all tools and equipment in good condition.
- Ensure adequate stock of spare parts and materials
- Adhere to safe operation of all plant equipment and ensure the safety of guests and staff at all times.
The main task for this position will be to support the asset management team. The Analyst is responsible for monitoring the financial and operational performance of the hotel assets, including during the pre-opening phases.
Responsibilities:
- Perform accurate and timely review of the submitted operational reports of Hotel Operators and perform the required analysis of the operating results while liaising with the Hotel Operators for inquiries and clarifications.
- Study the operational reports submitted by the hotel operators, consolidate them, and prepare input notes on any critical areas for the management's consideration. Provide both the reports and input notes to the Management.
- Work with team members to identify and implement initiatives to save costs, increase revenues, and enhance customer experience.
- Provide the required pre-opening support and follow-up for newly operated hotels to ensure the proper initiation of the hotels’ operations.
- Analyze and respond to capital and operational expenditure (CAPEX & OPEX) requests to ensure that the requests address the current needs of the hotels and that no overestimations are made.
- Review and analyze the Actuals and budgets submitted by hotel operators and provide input to management to challenge and debate the budgets and underlying assumptions.
- Review and benchmark the trading performance parameters relevant to the revenue of each asset and at the portfolio level (i.e., ADR, RevPAR, Occupancy, STR, market, … etc.).
- Perform analysis on break-even point, fix/variable cost-ratio, ROI, payback period, payroll & related, productivity, COGS, outsourcing models, energy efficiency, flowthrough, and other KPIs periodically to assess operational efficiency.
- Prepare financial projections and feasibility studies for new acquisition projects with team members.
- Perform qualitative analysis summary for each asset to improve online reputation.
- Conduct ad-hoc research studies as instructed by the Management, whether related to the review of operated hotels or any other related topics of interest.
- Support the team in business assessment, market study, P&L reviews, and other requirements.
- Produce and deliver reporting with high accuracy.
Purpose:
As a Rooms Division Management Trainee, you will have the opportunity to develop your skills to become a future leader in the hospitality industry. At The First Group the Management Trainee programme would like to invite graduates from leading hospitality schools and provide them with hands-on operational experience, tailor made in the selected area of specialisation over the period of 12 months.
Responsibilities:
- Familiar with Rooms Division Standards and Procedures including Housekeeping and practice the duty of all sections.
- Maintain good working relations with all departments.
- Report to management on deficiencies and irregularities noted in the operation.
- Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
- Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.
- Be alive to new ideas and system which could benefit the department and hotel.
- Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments.
- Responds immediately on medical requests and emergencies.
- Assist in investigating and resolving written guest complaints.
- Maintain good and smooth guest relations, builds rapport, and offer personalized service and assistance.
- Assist Front Desk when required, help guest check in, check out, etc.
- Assist other departments in resolving problems when Department head concerned is not available.
- Participate in Manager on Duty coverage as required.
- Assist and drive up selling at the point of check-in to increase overall room’s revenue.
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out and Paymaster’s are managed.
- Supervise work operations of the department.
- Deliver high quality service to guests.
- Ensure guest needs and reasonable requests are met.
- Seek opportunities to continually improve guest service.
- Take appropriate action to resolve guest complaints.
- Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
- Adhere to the hotels and emergency policies and procedures.
- Be familiar with property safety, current first aid and fire emergency procedures.
- Ensure a high level of cleaning is maintained in work area.
- Ensure all reporting and servicing deadlines are met on a timely basis.
- Be involved in the recreation department operations and understand and be familiar with all the facilities, memberships and services provided.
- You will also be trained in other department of the hotel operations such as security, Human Resources, Recruitment, Finance, Sales & Marketing etc.
- You will require to attend monthly catch ups and review sessions with your appointed mentor/coach.
- Ensures that always properly well-groomed and personal hygiene maintained according to The Frist Group standards.
KEY RESPONSIBILITES
- Responsible for doing all preparations for the service, like preparing table planning and menu’s.
- Making sure to work with clean equipment and surfaces.
- Making sure that he/she is always enthusiastic and delivering great service to all guests, the hostess is the first contact for the guests and should always be aware of that in answering email, phone or speaking with the guests directly.
- Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.
- Taking orders and giving information to guests if required and clearly communicate this to colleagues.
- Making the waiting and kitchen staff aware of VIPs and special requests or needs from guests.
- During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
- If necessary preparing orders like drinks and preparing snacks, bread.
- Responsible for cleaning tasks during and after service.
- Making sure that all the guest areas look immaculate.
- Attend departmental meetings if required.